FAQ

How do I get started with the app?

New to mindfulness and meditation? Our 'Intro to Mindfulness' and 'Mindfulness Foundations' programs are a great place to start! Once you've signed up you'll find them in the 'Explore' tab under 'Adults'.

Want to understand the app in more detail? Check out this blog on how you can get the most out of Smiling Mind.

How can I change my email address?

Unfortunately, you are not currently able to change your email address once your account has been created. This is something that we hope to have the functionality to do in future but for now you will need to delete your account and start a new one with the correct email address. In order to delete your account, please email support@smilingmind.com.au from the email account you wish to have deleted and we will guide you through this process.

How can I change my password?

Easy! Simply visit this page and follow the prompts.

This only works if you created your account with the email and password fields on sign up. If you used a social media account (Google, Facebook or Twitter) you will need to log back in with these accounts.

How do I get a PIN to unlock programs?

All of our Adult, youth and education programs are free to use, so you won't need a PIN to unlock them.

The only program that requires a PIN is our Workplace Program. This is a digital learning experience that has been specifically designed by organisational psychologist for use in the workplace. It includes a combination of videos, guided meditations and practical activities. You can purchase the program here, alternatively, you can have your Human Resource team reach out to us to further discuss having the Smiling Mind Workplace available at your place of work.

Does the Smiling Mind app integrate with Apple HealthKit?

Unfortunately, it is currently not possible to sync Smiling Mind with your Apple HealthKit. As a not for profit we often don't have the resourcing to immediately deliver new features. However, we would love to have this feature available in future and it is something that we are actively investigating. We will be sure to announce if this ends up eventuating.

How do I choose if a Male or Female voice guides the meditation for me?

As of version 4.0.0 we have added a Female voice option to over 50 meditations in the app. If the option is available you will see a toggle to select which voice is used just before you start a meditation.

How can I turn off the music?

Yes! You can turn the background music on/off during your meditations by pressing the music icon located at the bottom of the meditation screen. From here you can also control the volume of the music and choose to set it up to continue after a meditation is complete or to end with the guided audio track.

How do you use my data?

We take your privacy very seriously and have a number of procedures in place to ensure that all data we collect is protected. This is all set out in our policy here.

We have developed our policies according to the strict privacy laws that govern us in Australia. The data we store about each user is that which is collected during account creation: your first name, last name and email address. All information collected is securely stored and is protected by our privacy policy and terms of use.

Our privacy policy clearly states that we do not disclose any personal information to any third parties without consent. As a non-profit organisation, it is absolutely essential to us that we exist to support our community and as such we would never pass your details on to a third party without your express and written consent.

I can't log in

The first step is to ensure you're logging back in using the method you initially signed up with. For example; if you created an account with Google, Facebook or Apple, you will need to sign in via that account, rather than using the username and password fields.

If you signed up by entering your details directly into the Smiling Mind app, double check your email and password is correct. Note: our app is case sensitive, so capital letters are important!

Make sure you have the latest version of the app. You can do this by visiting the Apple App Store or Google Play store on your device and downloading the Smiling Mind Update from there (desktop users do not need to do this step).

If you are still having trouble, please email support@smilingmind.com.au with the version of the app and the device type you are using and we can try to help.

I used to log in with Twitter but I can't see that option anymore

As of version 4.0.0 of our app we no longer support the 'Sign in with Twitter' option. You can choose to create a new account and start a fresh or contact us to have your meditation minutes migrated to another account.

My workplace code is no longer working

Workplace codes are only active for a certain time period. Please check in with your wellness or HR team for the specific end date of your Workplace Program.

I haven't received my Workplace access code

Sometimes these emails can get marked as junk or spam so check the spam folder in your email account.

If it's not there, please double check the email address you used to sign up. For example; if you created your Smiling Mind account through facebook, you will need to check the email address linked to your facebook account.

The password link expires as soon as it's sent

This is a technical issue on our end – we apologise for the inconvenience! We are currently working on a fix but in the meantime please try again after a few minutes. If you continue to have trouble, shoot us an email at support@smilingmind.com.au and we will lend a hand!

I have a recommendation to improve the app

We love receiving feedback from our community! If you have an idea you would like to share please send us an email to support@smilingmind.com.au

Please keep in mind that we are a not for profit providing a free app so we often have more requested features than is possible for us to deliver. We are currently working away on an improvement roadmap as we speak!

Did you know our app is only one part of our focus? Smiling Mind primarily exists to support children and young people to develop skills they need to be mentally healthy and thrive in life, with the long term goal of preventing mental illness and the societal impact of poor mental health.

While there are lots of great ideas we receive for our app, we actually prioritise new features based on helping us achieve our long term vision and goals.

Can you translate your app into another language?

Unfortunately we don't currently have the ability to translate meditations within the app to other languages. However, we do have some meditations developed in specific languages that are already available in our app. You can find these by navigating to "Other Languages" in the app. Available now: Pitjantjatjarra, Ngaanyatjarra and Kriol. We are currently working with communities to develop meditations in the following languages which will be available in 2021: Arabic and Dari.

How do I partner with Smiling Mind?

We're always open to connecting with like-minded organisations that share our vision and values, who are keen to discuss how they can partner with Smiling Mind to help support the mental health and wellbeing of communities around Australia. There are numerous options when partnering with Smiling Mind, from Philanthropic Partnerships and donations of a portion of sales to tailored Brand Collaborations. To find out more please complete this form and we'll be in touch!

I would like to use Smiling Mind in my research project or collaborate in research with Smiling Mind

We ask that before you use any of our Smiling Mind resources, make reference to Smiling Mind in your project, and/or begin the collaboration process, you receive written approval from the Smiling Mind Research and Evaluation Team. Please contact us via this form. Please note, Smiling Mind is not currently accepting new requests to collaborate.

Where should I send a media enquiry?

Please send all media enquiries to smilingmind@altshift.com.au

What job openings do you have?

We are always on the lookout for passionate and high performing individuals to join our team. Any live vacances will be listed on our LinkedIn page.

If you would like to share your CV with our People & Culture team, please email jobs@smilingmind.com.au

Can I volunteer at Smiling Mind?

Please send through your CV, a summary of key skills and what you could assist Smiling Mind with to help us achieve our vision.

What is the Workplace Program made up of?

Our workplace program is designed and delivered by psychologists who have been trained in mindfulness techniques. The program can be delivered face-to-face or online and can\ be either short term or over a longer time period. We also offer a range of programs covering general workplace culture and even specific workshops on mindful leadership and its application in your business. For further information, please refer to the Workplace Program on our website, or contact us at suppport@smilingmind.com.au

What sort of support do you give workplaces running the program?

Our Support Team is ready to help workplaces with any and all queries. We also work with organisations to develop ways to support their specific group, as they experience our program. This may include regular meditation sessions, reminders and tool kits to get them engaged with their mindfulness practice.

Does my workplace have to do all the workshops and buy the app?

The program is flexible, so you can pick and choose elements to suit your budget and needs. While you can choose to run one or more workshops or you can choose to just purchase the app, we recommend that you run the workshop series and also subscribe to the app. This will mean that your staff will get a solid understanding of mindfulness and meditation through the workshops, which are supplemented with exercises and meditations on the app. As you know, it is important to ensure staff members start practising the skills they learn to build their mindfulness muscle, and this program is specifically designed to ensure they develop a regular practice. This is the only way to develop a new way of operating and contributing to a cultural shift, where looking after our mental wellbeing is valued and encouraged.

Who are your clients?

We work with everyone! Including but not limited to: recruitment agencies, tech companies, start ups, big organisations, law firms, government departments, creative businesses, property developers, builders. Some of our clients in the last 12 months include: SBS, Gadens lawyers, IBM (US, Aus and NZ), Federation Uni, RMIT, Nike, Tea 2, Arnold Bloch Liebler, Twitter, Nova, Stockland, Porter Davis, Ernst and Young.

How do you use the Workplace Program?

We suggest you meditate using the app at least three times per week. The app offers short 1–3 minute meditations as well as longer ones so that you can find one to fit in with your day..

How much does it cost?

Please contact us at workplace@smilingmind.com.au so we can tailor a program to suit you.

Are all workshops face to face?

We offer face-to-face workshops and webinars, as well as providing access to online video content.

How often should an organisation schedule a workshop in the workshop series?

It is up to you! We're flexible and happy to fit in with your schedule and needs.

How many participants can attend the workshops?

We're flexible! We can run small intimate sessions as well as large conferences.

Do you have speakers who can present at conferences and events?

Yes! Email us at workplace@smilingmind.com.au and we can chat with you about the audience, topics and how we might best support your conference or event.

What sectors/industries or types/sizes of organisations do you work with?

We work with all sectors and industries, from small boutique businesses to large organisations. We can tailor a program to suit your needs.

Who are your facilitators and what are their qualifications?

Our facilitators are all highly trained and have a range of professional qualifications. Many are clinical or organisational psychologists and all have extensive training in meditation and mindfulness.

Can you produce a report showing the impact of the program?

We are happy to work with you to undertake an analysis of the program and its impact on your workplace. This can include a data report on the use of the app and surveys completed before, during and after the workshops. We are happy to develop a more comprehensive research project with your organisation if this is a key area of interest for you.

Can I buy the app for myself?

Yes! Head to www.smilingmind.org.au

How do I get the access code?

If you would like to use this invaluable tool and experience the great features of our Workplace Program, you can either purchase the program here or alternatively have your Human Resources Team reach out to us to discuss having the Smiling Mind Workplace Program made available to you at your place of work.

How can we organise for Smiling Mind to come to our school?

We love coming to schools and introducing the Smiling Mind school program to educators, staff, parents and students. We offer a variety of workshops that can be tailored to Primary or Secondary education. With a focus on teacher wellbeing and student engagement, we can tailor a program to suit your needs. Email education@smilingmind.com.au and let us know how we can help!

Do you have a program for children under 7?

We are currently developing a comprehensive Early Years Mindfulness program aimed at 3-6 year olds. This program is in the pilot phase and we hope to be able to offer it to early childhood educators soon. In the meantime, you can use our free app that will give you a range of mindfulness resources and meditations appropriate for the 3-6 year age group. If you are interested in learning more, please reach out to us at education@smilingmind.com.au

How often should you use the app in the classroom and what are the best times to use it?

There is no right or wrong time to use the app, though we recommend setting aside time either before class starts, after lunch or just before the school bell goes. Ideally you can be meditating every day, but we understand that this is not always possible.

Are you able to come to schools in WA, QLD, SA, NSW, TAS?

Yes! We have staff in most states. We have also had great success in delivering our workshops as live interactive virtual sessions since 2020. Please contact us at education@smilingmind.com.au and we can arrange one of our highly qualified facilitators to deliver your workshop, wherever you are.

Can you please send me the program overview?

Sure! Please send your details to [education@smilingmind.com.au][4]

I'm overseas, can I use the Education Program at my school?

Yes! We are based in Australia, but now offer our program to schools, teachers, students and parents internationally. Whilst some of our resources are mapped to the Australian curriculum, you can still use our age specific lesson plans to support an educator's understanding around mindfulness and meditation in the classroom. We can also deliver our Education workshops via a virtual platform, so we can come to you anywhere in the world! Please email education@smilingmind.com.au

What is 'Wellbeing Check In'?

The wellbeing check in feature allows you to check in with yourself before a meditation. It covers areas of your life that Mindfulness can help improve like Stress, Sleep, Relationships, Focus, Awareness & Responding.

How do I use 'Wellbeing Check In'?

All you need to do is fill out the few initial questions when you sign up then you can check in before every meditation.

Can I turn off the feature?

You sure can, just go to the setting menu and tap the "Pause Wellbeing Check In" button.

Where is that data going?

Smiling Mind securely encrypts all of this data on our Australian servers. For more information on this we recommend you review our privacy policy.

Why can't I see the Welling Check In?

You need to be on at least version 3.7.0 of our app, have the feature turned on and be 18 years or older. It appears on our Adults and Workplace sections and anyone under 18 will not be able to view this feature at this point in time.