Consumer Charter of Rights
Your healthcare rights
I have a right to:
Access
Healthcare services and treatment that meets my needs
Safety
Receive safe and high quality healthcare that meets national standards
Be cared for in an environment that is safe and makes me feel safe
Respect
Be treated as an individual, and with dignity and respect
Have my culture, identity, beliefs and choices recognised and respected
Partnership
Ask questions and be involved in open and honest communication.
Make decisions with my healthcare provider, to the extent that I choose and am able to.
Include the people that I want in planning and decision-making.
Information
Receive clear information about my condition, including the possible benefits and risks of different tests and treatments, so I can give my informed consent.
Get information about services, waiting times, and costs.
Be given assistance, when I need it, to help me understand and use health information.
Access my health information.
Be informed if something has gone wrong during my healthcare, how it happened, how it may affect me, and what is being done to make care safe.
Privacy
Have my personal privacy respected.
Have information about me and my health kept secure and confidential.
Give Feedback
Provide feedback or make a complaint without it affecting the way that I am treated.
Have my concerns addressed in a transparent and timely way.
Share my experience and participate to improve the quality of care and health services.
For more information visit safetyandquality.gov.au/your-rights
Find out more about Smiling Mind’s Complaint Handing Procedure.
We review our Privacy Policy regularly to ensure it is up-to-date so we encourage you to review it from time to time at www.smilingmind.com.au/privacy-and-terms.
Every child and young person has the right:
to consideration of their best interests as the primary concern of all involved in his or her care
to express their views, and to be heard and taken seriously
to the highest attainable standard of healthcare
to respect for themselves as a whole person, as well as respect for their family and the family’s individual characteristics, beliefs, culture and context
to be nurtured by their parents and family, and to have family relationships supported by the service in which the child or young person is receiving healthcare
to information, in a form that is understandable to them
to participate in decision-making and, as appropriate to their capabilities, to make decisions about their care
to be kept safe from all forms of harm
to have their privacy respected
to participate in education, play, creative activities and recreation, even if this is difficult due to their illness or disability
to continuity of healthcare, including well-planned care that takes them beyond the paediatric context
For more information visit: awch.org.au/projects/promoting-childrens-young-peoples-rights/